Thank you for considering In-A-Dash Computer Repair for your computer repair and Business IT Support needs. We have been gladly serving customers for 25 years. We work with computers for simple personal use, as well as Sole Proprietors, Small and Medium sized businesses.
We consistently strive to create an IT support experience for our clients that exceeds their expectations. We have seen the shortcomings of many other computer repair and IT support agencies. Getting IT Support and computer repair should not be a frustrating ordeal for customers. Too many companies have forgotten the key aspects of good customer service.
Computer Repair Service aspects which we focus on to ensure our clients are pleased with the IT Support services we provide…
AvailabilityWe are there when you need us
Speed
You will not be waiting for a week, days or even many hours to get a response from our technicians.
Often, direct lines to the computer repair technicians are open and you will reach a technician immediately.
We quickly respond to any messages left via email or voicemail from our clients.
Access
We do not employ “gatekeepers” in any form. For example, there are no “Level 1” technicians who will waste your time and then eventually need to “escalate” the support ticket to a better technician.
We automatically direct calls from our support plan customers to the technicians’ extensions via caller ID. There are no annoying phone system menus (“press 1 for this” or “press 2 for that”).
UnderstandingWe get it, IT can be very frustrating
Commitment
We share in the frustration that our clients experience, and we are dedicated to providing prompt and caring assistance. We recognize that each issue not only disrupts workflow but also impacts well-being.
Our approach is to treat every technical hiccup as a chance to demonstrate our commitment to client satisfaction.
Personal Investment
We get that when you have computer trouble, it’s a big deal, and we don’t take it lightly. We work side by side with you to make sure everything gets done correctly.
It is this partnership mindset that inspires us to deliver not just solutions, but also reassurance that they have a reliable ally in their technological journey.
EncouragementWill we push through to resolve difficult situations
Guidance
We’re here to provide the guidance and answers you need when you feel overwhelmed. Our team is dedicated to demystifying technology, offering clear explanations and practical solutions that empower you to achieve your objectives.
Whether it’s a minor hiccup or a complex issue, we’re committed to helping you understand your options and make informed decisions. With us, you’re never alone in the IT journey.
Enlightenment
Instead, we take the time to break down complex technical issues into clear, easy-to-understand explanations. Our goal is to enlighten, not to overwhelm.
We’re always happy to walk you through the technical details at a pace that suits you, ensuring that you grasp not just the ‘how’ but also the ‘why’ behind the solutions we provide. It’s about empowering you with knowledge, so you feel confident and informed every step of the way.
ForesightLooking ahead for you
Planning
We understand that in the fast-paced world of IT, staying ahead is not just an advantage—it’s a necessity. Our foresight allows us to anticipate and navigate the ever-evolving tech landscape, ensuring that our customers are always equipped with the latest and most efficient solutions.
By planning proactively, we help our clients save money, enhance their return on investment, and minimize both downtime and costly errors. Our commitment to foresight means we’re not just fixing today’s problems—we’re preparing you for tomorrow’s opportunities.
Maintenance and Security
This proactive computer repair approach is a smart investment; it’s not only about avoiding the immediate costs of repairs but also about dodging the hidden expenses. Downtime, data breaches, and other liabilities can have a significant financial impact.
By ensuring that computers are well-maintained, updated, and secure, we help our clients save money in the long run and maintain a steady, efficient workflow. It’s a comprehensive strategy that prioritizes safety, efficiency, and cost-effectiveness.